March, 2013

Customer Service Through Social Media

It wasn’t that long ago that you called or even wrote a letter to address an issue that needed to be rectified with a business. Whether you contacted themtocomplain or to thank them for their service, both of these channels were…

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Tweet Local

If you own a yarn shop it’s important for you to connect with potential customers-knitters who live near your shop. It’s easy to find Ravelers in your area who also tweet.  Go to “advanced people search” and type in “twitter.”…

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